Its perspective at the sharp end of ITIL projects means APM Group
is well placed to see the benefits of implementing ITIL. Jessica Barry,
APMG’s accreditor co-ordinator, explains why ITIL is still an extremely
useful business tool and Version 3 is exactly what the industry needs
to continue improving.
The issues surrounding ITIL and service management generate some
heated debates. On this website alone there are lots of examples of
people who are pro-ITIL and evangelise on its benefits, but there are
just as many who think it is removed from the working realities faced by
service providers.
The APM Group
has the role of accreditor for the ITIL scheme. We accredit the
examination institutes who work with training companies who in turn help
end users adopt and embed ITIL. We also manage the examination scheme,
so we are well placed to understand the debate about ITIL, and answer
some of the more burning questions that people are discussing.
Our view, naturally, is that ITIL is an extremely useful method,
especially with the added dimensions offered by Version 3. Our latest
figures show that about 500,000 V3 certificates have been issued to
candidates and every month there are more candidates taking the
qualifications than the previous month. The international appeal of
ITIL V3 is also extending, and we have translated papers into 20
languages. Translations are triggered when there is demand – usually
measured by a significant number of Foundation examinations in a
particular country. itSMF’s international chapters push for
translations when they’ve got candidates asking for them – this in
itself is a testament to ITIL’s value.
Source: http://www.servicedesk360.com/featured-articles/why-itil-must-remain-at-the-heart-of-business/
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